COVID-19 SHIPPING UPDATE
Following the recent government announcement to help flatten the curve of COVID-19, We are making some changes with our operations to comply with state recommended social distancing and PPE guidelines. Please be assured that NUOVALUCE BEAUTY remains 100% committed to ensuring the safety of all our employees and our valued customers.
Here’s how we will operate:
1. Processing times may be delayed. We adhere to strict hygiene practices every day to ensure the safety of our employees and our clients. Our team will continue to reinforce sanitation and hygiene measures to minimize any risk of exposure. Generally we process our shipment for USA within 2 Business Days and for International within 4-6 Business Days. Although currently those times vary 5 - 8 business days for USA and International 7- 10 business days due to the issues relating to COVID-19 and government orders and the impact to our business.
2. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
3. Our 90 day Money Back Guarantee and 5 years warranty will be started to count when you will receive our device and submit for warranty. Please visit our warranty page
4. We are also adding additional steps to make sure the products you will receive is safe and hygiene.
Our Core team including our customer service are working remotely and ready to provide you customer care in case you have questions and concerns. You may reach us through live support on our website, email us email@example.com or our social media platforms.
Given the dynamic nature of the current situation, we thank you for your understanding and patience as we work together in navigating through these challenging times.
Your Nuovaluce Team